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What kind of services does Meego provide?

Meego is all about providing travel solutions such as hassle-free guide booking, location-based call support as well as online support.

What is Meego prime?

Meego Prime is a service through which you can hire and talk to a guide who is fluent in your native language.

What is Meego outstation?

Meego outstation lets you book a guide who will accompany you throughout the tour even in other cities.

What if I am not satisfied with the services of Meego?

Meego has a feedback page where you can share your experiences with Meego. We will be more than happy to help.

What is 24/7 call support?

Meego 24/7 call support service connects you with a licensed guide closest to your location on the phone. (We do not disclose your location)

What kind of language experts do you provide?

We provide experts who are fluent in German, French, Spanish, etc. and we are working on bringing in more experts with the knowledge of more languages.

I am a foreigner visiting India. How can I use Meego customer support service?

You can reach us for any product related queries by filling the Customer Details form on the Help page so that Meego customer support can solve the issues accordingly.

Can I change my phone number on the application before using the services?

Yes, Meego app has an option available for the customers to change their phone numbers before availing the services.

Does Meego provide services in different languages?

Yes, Meego has an expert workforce which is fluent in different languages other than English.

How does in-app guide booking work?

To book a guide, customer can request a call back from the help page.

Is there any other way to book than online?

Yes, customer can give us a missed call at +91-9872111746.

I don't have or own a credit card. How do I book?

Meego provides both online and offline payment options.So, a customer can pay through cash as well.

How long is the booking process?

The guide booking process usually takes 15-20 minutes.

What should I reasonably expect from a guide?

Tourist guides will help you in many ways when you are planning your tour.

1.Tourist guides will help you bridge the communication gap with the locals.

2. They will efficiently plan and organize your trips so that you get the best customized experience.

3. They will help you in solving all your travel queries such as understanding the local transportation

What should I not expect from a guide?

Tourist guides are always there for you when you need them but there are certain things you really need to know:

1.Tourist guides are professionals and hence shouldn't be expected to engage in activities other than they are assigned to do. for example: bargaining for you, carrying your luggage etc.

When should I book a guide?

Meego provides instant guide booking services. So, customer can book a guide anytime they want.

After I have booked a guide, can I invite more people to join me?

You need to mention the strength of the group before booking a guide as the prices may vary as per the number of people.

Do I need to tip my guide?

No, Meego does not encourage tips. But it is up to you if you want to.

The guide hasn't replied to my enquiry. What should I do?

In that case you can reach out to us on the Meego support from the help page.

What if I have to make any changes in the booking, for any reason?

You can cancel the previous booking and make a new one. Though we do not encourage making changes later. You can also reach out to our customer support and maybe we will be able to help you out.

What are the different modes of payment accepted by the company?

Payment can be made via cash, credit/debit card, digital wallet (Paytm or Meego wallet)

Can I do the payment in any other currency instead of the Indian currency?

Cash in any other currency will not be accepted.

What is included in the cost?

The cost covers the services of the tourist guide(including taxes). However, all expenses outside of the services provided by us are payable by the customers and will not be charged by us.

How can I be sure if it is safe to pay online on Meego?

You will get a payment confirmation via E-mail or SMS.

Is the price all-inclusive or are there additional charges or taxes applicable?

The prices are inclusive of all the additional charges or taxes.

Are the price rates negotiable?

No, the prices are fixed and non-negotiable.

What if the local tourist guide cancels the booking?

We at Meego try to make sure such things do not happen. But, in such a case we will notify you about the nearest guides and their time of arrival so you can make the booking again accordingly.

What is the cancellation policy?

Meego has a very simple cancellation policy. You can cancel the booking anytime before or after booking a guide.

However, charges may apply in the following cases.

1. In case a customer cancels two bookings consecutively.

2. In case if the guide reached you already and then you cancel the booking.

3. In case the guide is 3-5 minutes away and you cancel the booking.

Are the price rates negotiable?

No, the prices are fixed and non-negotiable.

Are the price rates negotiable?

No, the prices are fixed and non-negotiable.

Is the tourist guide license given by the company or the government?

The tourist guide license is provided and approved by the government of India.

How can I contact customer support in an emergency during the trip?

You can reach us through our 24/7 helpline number.

How does Meego ensure my safety?

We make sure the tourist guides associated with Meego are licensed by the government of India. We at Meego verify their licensing and documentation before associating with them. We do not disclose your personal information.

Do I get to choose who I can hire as my guide?

No, you cannot choose amongst the guides, as all the guides are equally qualified and licensed. However, you can choose the language expertise of the tourist guide.

Can I reschedule my booking?

You can cancel the booking and schedule another booking. However, cancellation charges will be applied.

I forgot my password

You can easily reset your password. Click the forgot password link and you will receive an E-mail where from you can reset your password.

I am not able to sign in to my account

In that case, try logging in again. If it still not works, reach out to us at customer support.

Do you have experienced guides in different cities of India?

Yes, we have licensed tourist guides in various cities of India and the list of the cities is expanding every day.

How can I custom my own tour?

You can decide the duration of the booking of the guide and you have the independence to customize your tour.

What travel documents do I need?

You don't need any documents in order to book a guide. However, it is recommended that you always carry an ID proof with you while traveling.

Who do I contact regarding the tour itinerary, pricing and/or guide availability?

After your successful booking the guide will assist you in planning the tour, however you can customize it according to your interest. You can easily see the pricing and book a guide on our app or the website.